FAQs

You need:

  • A fully paid and confirmed booking
  • A valid local driving license and an International Driving Permit (IDP) issued under the 1949 Geneva Convention on Road Traffic
  • Please click here for more information
  • No, Japan Road Traffic Law does not permit Go Kart use on highway. 
  • If you have the name and email address on the booking, then we can retrieve from our system. It is advisable that you come to the shop an hour earlier to avoid unforeseen delays.
  • We do not offer Go Karts that can accommodate more than one person simultaneously.
  • For safety reasons, we do not recommend pregnant women to participate in go-karting activities.
  • Go Karting involves sudden braking, sharp turns, potential for collisions, high adrenalin which can pose risks to both the mother and the baby.
  • If you are pregnant and have already made a booking, please contact us. We would be happy to reschedule your experience or provide a discount for a future visit after your pregnancy. Your safety and well-being are our top priority.
  • We are pet friendly, but no pets are allowed because of road safety.
  • The tour proceeds if it is safe to do so however, we will reschedule the tour if weather conditions are not favorable.
  • Our Go Karts are equipped with raincoats so you will be protected should it start to rain during the tour.
  • Customers are required to arrive 40 mins at the latest before the tour.
  • Customers who don’t have copy of their booking should arrive earlier.
  • You are likely to lose your spot and there are no refunds in that case. We may put you on a different tour if there is space availability.
  • You can change your reservation within 48 hours prior to your tour.
  • Reservation change on short notice (within 24hrs) is possible provided there is space availability.
  • Please review our Cancellation Policy. 
  • No, you cannot transfer your booking. Only the person named on the booking can do the tour.
  • Please check our Cancellation Policy for more information.
  • Yes, you can book and pay for more than one tour in so far as the time of the tour is not in conflict with the other tour. 
  • Please choose a date and suitable time you want and add to your shopping cart.  
  • No, we do not offer discounts for students or seniors. Our fares are already a discounted service.   
  • Most customers make their way to our facility however we can arrange transportation from your hotel if you state your request for transport assistance on your reservation.
  • Please note the charge for transportation is not included in your tour fee and will be billed separately.
  • Finding us is the beginning of your adventure. 
  • You will find our location address and map after you click Contact Us on our website. 
  • Google Maps is very helpful and easy to bring you to our facility.
  • You can call our office if you have any issues. Our dedicated staff are always excited to assist you.  
  • Yes, Kartzilla Go Kart offers private tours. For more info on booking please click here.
  • Yes, our tours are covered under insurance.
  • That depends on the policy on your insurance contract. 
  • No, PayPal allows you to process payment without having a PayPal account with them.
  • We accept payment by credit card, PayPal, Alipay, Google Pay etc.
  • For the purchase of souvenirs, you can pay by credit card or cash. 
  • No there is no surcharge or fees however some banks may charge transaction fees. Please check with your bank regarding surcharges.
  • In the scenario where customer cancels the tour, and a refund becomes necessary the bank transaction fee will be deducted from your payment.
  • English, German, Japanese, Chinese, Persian
  • We welcome and are happy to discuss and create a uniquely tailored package for you and your guests. Like a city scavenger hunt, or a fun group activity Tokyo has everything for everyone.
  • You can bring a camera with you however the laws in Japan does not approve the use of cell phones while driving. Each of our Go Karts is fitted with a special camera that will capture the entire experience. You can purchase a data card in our store and fix in the cameras to record your experience.
  • Go Pro is allowed but drones are forbidden!!
  • Fitting clothes and shoes that does not impede your movement and handling of the Go Kart controls are recommended.
  • We also offer FREE clean costumes you can wear to add to the fun.
  • No, you cannot bring your own costume. We encourage you to choose from our wardrobe. 
  • If you have special costume requirements, please mention them during your booking, we can prepare it for you if it is available.
  • Driving a Go Kart is similar to driving a regular vehicle. The fun is to experience the moving of your own body.
  • A comprehensive safety briefing is carried out before the tour and our tour guides are with you along the journey.
  • Kartzilla Go Kart tours are safe and approved by the Japan Road Traffic Authority.
  • We are very sorry you have encountered such a problem. It is most likely any of the following reason: 1. The email address you provided is not correct. 2. Our email confirmation has gone into your spam. 3. Please check your spam mail and if it is not there then:
  • Kindly Contact Us by email to address the problem. You should provide the name and details you entered during the booking plus the date of your booking. Our dedicated team is standing by to address your problem.
  • Customers are not allowed to bring food from outside and consume in the shop.
  • We have a vending machine inside the shop to buy various kinds of drinks except alcoholic beverages.
  • There is coin parking available within close proximity to Kartzilla Go Kart facility. This is subject to availability as and when.
  • Yes, we provide coin lockers for storage of your personal belongings however we recommend bringing only essentials as space is limited.